Access and Security
A. MyChart is your secure online connection to your medical record and your doctor’s office. With MyChart, you can:
MyChart is not to be used for urgent matters. Please call your provider's office for all urgent matters.
A. MyChart is currently available to patients, age 18 and older, who have a MultiCare primary care provider.
A. There is currently no fee for using MyChart.
A. To access MyChart, you need a computer connected to the Internet and one of the following browsers: Internet Explorer 5.0 or above, Netscape 6.2 or above, AOL 8.0 or above, or Safari 1.1. We recommend using Internet Explorer.
A. You may sign up for Proxy access for your child age under 18 or for other family members. For further details, please contact your primary care provider's office.
A. MyChart uses the latest 128-bit Secure Socket Layer (SSL) encryption technology with no caching to automatically encrypt your session with MyChart. Additionally, you set your own user ID and password. To prevent unauthorized access, all medical information is stored safely behind multiple firewalls in MultiCare’s electronic medical record system.
A. You may either ask your provider for an access code during your visit or select the Register For MyChart link to submit an electronic request for your access code. With your access code, you can then set up your account.
A. For your security, your access code automatically expires after 90 days, or after it is first used. If you have lost your access code, please e-mail MyChart at ContactMyMultiCare@multicare.org.
A. No, your access code is only used one time to sign up for MyChart. During the sign—up process, you will choose a MyChart ID and password that you will use from then on to sign in to MyChart. You may also set a password hint at that time. We encourage you to set the password hint in case you forget your password in the future.
A. Your MyChart ID and password are created by you during your account set—up and must match exactly when you access MyChart again. The fields are case sensitive. Make sure your Caps Lock key is not on. Make sure you do not enter extra spaces or characters in either the MyChart ID or password boxes and try again. If you have forgotten your MyChart ID or password, click the “Forgot Password?” link and fill in the form to receive a password hint.
A. The password you create is the key to protecting the privacy of your information available through MyChart. We recommend following the steps below to create a secure password.
Once you have created your own unique password, only you will know what it is. No one at MultiCare will be able to see it.
A. Click the “Forgot Password” link and fill in the form. Your password hint will be sent to you via Email.
A. Select the Prefences Menu option and then click on Change Password and follow the directions to change your password
A. For your security, we recommend you change your password every 90 days.
A. No, currently only laboratory test results are accessible through MyChart. Some laboratory tests may not be released if they were ordered by a physician not currently participating in MyChart. In general, tests of a very sensitive nature will not be released to MyChart.
A. To protect your privacy, while logged in to MyChart if your keyboard remains idle for 10 minutes or more, you will be automatically logged out. Any information you have typed will be lost. We recommend that you do not leave your MyChart account open if called away. Always log out to protect your privacy.
Q. I am not receiving alerts to my regular Email when I have new MyChart information. What is wrong?
A. Sign in to MyChart and click the Preferences Menu and select Change Password. Be sure that your Email address has been accurately entered. Make sure that the “Internet Email Alerts” box is checked. Then click “submit changes”.
A. After you sign in to MyChart, select the Prefences Menu option.
A. 24 hours notice is required to cancel an appointment through MyChart. The check box is automatically removed when there are less than 24 hours until the appointment. Please contact your provider’s office by phone if you need to cancel an appointment with less than 24 hours notice.
A. If you need help with MyChart, send an Email message to: